Refund policy
1. Time Allowed for Returns
You may ask to return an eligible item within 30 days from the date it was delivered.
For a standard return, merchandise should generally meet all of the following requirements:
It remains unused and in its original condition;
It has not been altered, installed, modified, or damaged after delivery;
Original packaging, tags, manuals, accessories, and components are included where applicable; and
You can provide an order number, receipt, or other reasonable proof of purchase.
We may be unable to approve merchandise that no longer satisfies these conditions, except where applicable law provides otherwise.
2. Notify Us Before Returning an Item
Every return must begin by contacting yaisn3617@gmail.com.
Please provide your order number, identify the product you would like to return, and briefly explain the reason for your request. Photographs should be included when your request involves damage, a defect, missing components, or an incorrect item.
Once we have reviewed the information, we will provide the appropriate return instructions if the product is eligible.
Please do not automatically send merchandise to the business address listed below. The correct return destination will be provided as part of the return instructions when applicable.
3. Change-of-Mind Returns
We understand that you may occasionally decide that a product is not right for your space, needs, or preferences.
Eligible change-of-mind returns must remain in returnable condition and comply with the requirements described above.
Customers should take reasonable care when inspecting merchandise. Products that have been extensively used, permanently installed, altered, assembled in a way that causes wear or damage, or otherwise changed from their delivered condition may not qualify.
4. Damaged, Defective, or Incorrect Merchandise
Please inspect your order after delivery and contact us promptly if you discover a problem.
Examples include:
Merchandise damaged during delivery;
An apparent manufacturing defect;
Missing essential parts or components; or
Receiving a product different from the one ordered.
Email yaisn3617@gmail.com with your order number, a description of the issue, and clear photographs of the product and packaging where relevant.
Please retain the affected merchandise and packaging until we provide further instructions.
After reviewing your claim, we will determine an appropriate resolution. Depending on the circumstances, this may include a replacement, replacement component, refund, or another reasonable remedy.
5. Products With Return Limitations
Certain merchandise may not qualify for an ordinary preference-based return. This may include:
Customized, personalized, or made-to-order merchandise;
Gift cards;
Items identified as final sale or non-returnable before purchase;
Products that have been materially used, altered, or damaged after delivery;
Merchandise missing essential parts because of customer handling; and
Products subject to health, hygiene, or safety restrictions after opening or use.
Any specific return restrictions disclosed on the applicable product page before purchase will also apply to the extent permitted by law.
These exclusions do not eliminate mandatory remedies that may apply to defective or incorrectly supplied merchandise.
6. Who Covers Return Shipping?
When an eligible return results from personal preference or a change of mind, the customer is generally responsible for return shipping expenses.
Please package the merchandise carefully to protect it while in transit. We recommend selecting a trackable shipping service and retaining your receipt and tracking information until the return is completed.
When we verify that a return is required because of damaged, defective, or incorrect merchandise attributable to Everlys House, appropriate return shipping arrangements will be addressed as part of the resolution.
7. Review of Returned Merchandise
Authorized returns are inspected after they reach the designated return location.
We may evaluate the product's condition and confirm whether original packaging, accessories, components, or other relevant materials are present.
After completing the review, we will notify you whether the return has been approved for a refund.
8. Refunds
Approved refunds will generally be returned to the original payment method used for the purchase.
After Everlys House submits a refund, your bank, card issuer, or payment provider may require additional processing time before the credit becomes visible.
Please allow approximately 5–10 business days after refund processing. Actual posting times vary depending on the financial institution.
Original shipping charges are generally not refundable for ordinary change-of-mind returns unless otherwise required by applicable law. Different treatment may apply when an order issue results from an error attributable to us.
9. Exchanges and Replacement Products
If you would prefer another eligible product or variation, please contact our support team before returning your original purchase.
Exchange and replacement requests depend on merchandise eligibility and available inventory.
If the requested replacement is unavailable, we may process an eligible return instead, after which you can place a separate order for another product.
10. Order Changes or Cancellations
If you need to cancel an order or correct order details, contact yaisn3617@gmail.com as soon as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins. However, cancellation or modification cannot be guaranteed once an order has entered processing or shipment.
After shipment, eligible merchandise may be returned following delivery in accordance with this policy.
11. Returned and Undeliverable Orders
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package is returned because of an incorrect or incomplete customer-provided address, refused delivery, or another recipient-related delivery issue, we will assess the available options after receiving the returned shipment.
Additional shipping costs may apply if the customer requests reshipment.
12. Consumer Protection
This Return & Refund Policy describes the standard procedures used by Everlys House. Nothing in this policy is intended to waive or restrict consumer rights or remedies that cannot legally be excluded.
Where applicable federal, state, or local law provides additional mandatory protections, those requirements will apply.
13. Contact Everlys House
For questions concerning returns, refunds, exchanges, damaged merchandise, or this policy, please contact:
Everlys House
1317 Plum St
Immokalee, FL 34142
United States
Phone: (239) 288-1599
Email: yaisn3617@gmail.com