Shipping policy
Shipping Policy
At Everlys House, we want customers to have a clear understanding of shipping costs and expected delivery times before placing an order. This Shipping Policy describes the locations we serve, our available delivery methods, shipping fees, order handling, and procedures for shipment-related concerns.
Shipping Service Area
Everlys House currently ships exclusively within the United States. International shipping is not available at this time.
All orders must include a complete and valid U.S. shipping address. We are unable to fulfill orders intended for delivery outside the United States.
Shipping Methods & Rates
We currently provide two shipping options for eligible U.S. orders:
Standard Shipping
Standard Shipping is our regular delivery service and includes the following terms:
Estimated transit time: 3–5 business days
Shipping fee: $8.00 for orders below $70.00
FREE Standard Shipping: Available on orders of $70.00 or more
If your qualifying order reaches the $70.00 threshold, the Standard Shipping charge will be waived.
Express Shipping
Customers who prefer expedited delivery may choose Express Shipping:
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Express Shipping is not included in the free Standard Shipping offer. If Express Shipping is selected, the $15.00 fee will apply regardless of the order value.
Available shipping methods and the applicable charges will be displayed at checkout before payment is completed.
Order Processing and Dispatch
Orders are normally prepared during regular business days. Weekends and U.S. federal holidays are generally excluded from business-day calculations.
Processing takes place before an order is transferred to the shipping carrier. Therefore, processing time should be considered separately from the estimated carrier transit periods listed above.
Orders placed during holiday seasons, promotional events, or periods of unusually high demand may require additional preparation time.
Delivery Expectations
The delivery windows stated in this policy are provided as estimates and do not constitute guaranteed arrival dates.
Once a package has been dispatched, delivery may be affected by severe weather, transportation interruptions, carrier service disruptions, unusually high shipping volume, or other circumstances beyond the reasonable control of Everlys House.
Tracking Your Package
When tracking is available, customers will receive shipment details after their order has been dispatched.
Please allow time for the carrier to complete its initial scan and update its tracking system. Tracking information may occasionally take some time to display movement after a shipping confirmation is issued.
Address Accuracy and Changes
Customers are responsible for entering accurate shipping information at checkout. Please verify the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code before completing your purchase.
If you discover an error after submitting your order, contact Everlys House promptly. We will make reasonable efforts to correct the information before shipment when possible. However, changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.
Undeliverable or Returned Shipments
A package may be returned to us if the carrier cannot complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related issue.
If your shipment is returned, please contact Everlys House so we can review the circumstances and determine the available resolution. Where permitted by applicable law, additional shipping charges may apply if reshipment is required because of inaccurate customer-provided delivery information.
Delayed or Missing Packages
If your package has not arrived within the anticipated delivery period, please review the carrier's latest tracking information.
For shipments showing a significant delay, potential loss in transit, or another unusual delivery issue, contact us with your order details. We will review the available shipment information and assist with determining the appropriate next steps.
Contact Everlys House
For questions about shipping, delivery, tracking, or an existing order, please contact us:
Everlys House
1317 Plum St
Immokalee, FL 34142
United States
Phone: 239-288-1599
Email: yaisn3617@gmail.com